The enquiries inbox

Training and sponsorship enquiries from your site arrive in two places: your club’s contact email, and the Inbox in your site’s admin.

Replying

Open an enquiry to reply to it. Reply templates save typing the same answers every week: set them up under Inbox › Reply templates, with a version for each of your site’s languages. Pick one, change what you need to, and send.

Replies are sent from your site, so they come from your club, not from a committee member’s own address. The reply-to address is your club’s contact email.

What new players receive

When someone fills in the “come to training” form, they get a confirmation email straight away, with the details of the session they chose and a calendar file to add it to their phone. You don’t have to reply before they turn up, but a personal note helps.

Keeping on top of it

New enquiries show on your admin dashboard until someone marks them as handled, so two people don’t both reply, and nobody is left waiting.